Refund Information

We know that questions about subscriptions, trials and refunds can come up, especially when you’re so busy running your business.
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Our goal is to make this process clear, quick and stress-free so you can get back to creating.
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On this page you’ll find the most common questions answered right away, followed by clear guidance on how to request a refund, what the timelines are and how to avoid unwanted renewals.

FAQ

Your Questions, Answered. Get all the details you need to maximize your AdCreative.ai experience.

I don’t find the platform useful, what can I do?

We’d love to help you unlock the full value of AdCreative.ai. Sometimes it just takes seeing the right use cases in action.
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Our creative consultants can walk you through a personalized demo, tailored to your goals and workflows, so you can see how AdCreative.ai fits your exact needs.
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Book your personalized demo here.

 How do I request a refund?

 Email contact@AdCreative.ai with:Your account email, Your full name, Including your invoice (download from Settings → Billing) and a brief reason for your request helps us review and process your request. (We may ask for proof of identity to keep your account secure.)

When am I eligible for a refund?

Brands are the foundation of your creatives on AdCreative.ai. By creating a brand, you can upload your logo, We can consider a refund if:You subscribed but did not use the service at all and
You contact us within:
- 7 days (monthly plan)
- 30 days (annual plan)
and colors, brand descriptions, and connect your ad accounts. This allows our machine-learning model to tailor your creative designs and predictions to your brand, ensuring the highest quality output.

When are refunds not possible?

Refunds are not available if:
- The service was used during your subscription
- The request is outside the above timeframes
- Your account has been deactivated or deleted
- Your request is for unused or expired credits
Credits expire at the end of each billing cycle and do not roll over.

How long does a refund take?

Refunds are usually processed around 2-3 weeks after approval. Your bank or payment provider may need additional time to post the funds.(We cannot cover additional charges from your bank, such as processing fees or currency exchange differences.)

Will I get confirmation?

 Yes — you’ll receive:
- A cancellation confirmation if your account is canceled
- A refund confirmation once the refund is processed

I haven’t received my refund — what should I do?

If the refund to your original payment method hasn’t been completed in 2-3 weeks, you can reach us via contact@AdCreative.ai

Additional questions topics and answers available in our Help Center.

Step-by-Step Refund Process

We’ll guide you through every step.

Send us your details

Account email, name, subscription type, invoice (Settings → Billing), and reason for a refund.

Review & Decision

We’ll check your request against our eligibility guidelines and you’ll get a confirmation email with the outcome.

Processing

If approved, we’ll issue the refund to your original payment method within 2-3 weeks.

Confirmation

You’ll receive a refund confirmation email once the payment is sent.

How the Trial Works

Before subscribing, you can try the full power of AdCreative.ai with a 7-day free trial. During your trial, you’ll receive:

  • 10 credits
  • Unlimited access to every Pro feature we offer:
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    • Product Videos
    • Custom Templates
    • Batch Creatives
    • Compliance Checker AI
    • Creative Scoring AI
    • Ad Videos
    • Storytelling Ads
    • Connected TV Ads
    • Blog Videos
    • Fashion Videoshoots
    • Stock Videos

Your trial gives you the exact same access as our Pro plan so you can explore every tool and feature before deciding if it’s right for you.

Common Situations & Our Recommendations

  • Forgot to cancel before renewal: If you meet the no-usage and timing criteria, reach out right away. Otherwise, your subscription remains active until the cycle ends.

  • Duplicate charges or billing errors: Access your invoice in Settings → Billing and email us with details so we can investigate quickly.

Reporting Technical Issues

If you have a technical problem while using AdCreative.ai, email contact@AdCreative.ai with a detailed description. Our team will work with you to resolve it as quickly as possible.

Contact Us Anytime

📧 Email: contact@AdCreative.ai
💬 Live Chat: Available in-app we aim to respond swiftly
🧾 Invoices: Found under Settings → Billing (in-app only)

Trust & Compliance

This page is designed to be clear, fair and easy to understand. You can review further details in our official Terms of Service for Online Subscribers.

How to Avoid Unwanted Renewals

  • Cancel before the end of your monthly cycle

  • Cancel before the anniversary of your annual subscription

If you don’t cancel in time, your subscription will automatically renew under the same plan.

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